1. Introduction

Prime Forensics & Investigative Services ("we," "our," or "the Company") is committed to protecting the privacy and confidentiality of all individuals who interact with our services. This Privacy Policy outlines how we collect, use, store, and disclose personal information obtained through our website, contact forms, and professional engagements.

2. Information We Collect

We may collect the following categories of information:

Personal Identifiers: Name, email address, phone number, and organizational affiliation provided via our contact forms or direct communication.
Case-Related Information: Documents, evidence descriptions, and inquiry details submitted in connection with our forensic services.
Technical Data: IP addresses, browser type, device information, and usage analytics collected automatically when you visit our website.
Communication Records: Records of email correspondence, phone conversations, and form submissions.

3. How We Use Your Information

To respond to inquiries and provide our forensic investigation and consultancy services.
To communicate updates regarding ongoing cases or service requests.
To comply with legal obligations, court orders, and regulatory requirements.
To improve our website functionality and user experience.
To maintain internal records for quality assurance and operational integrity.

4. Data Security

We employ industry-standard security measures including SSL encryption, access controls, and secure server infrastructure to protect personal data against unauthorized access, alteration, or disclosure. Case-related evidence and documentation are handled under strict chain-of-custody protocols consistent with forensic laboratory standards.

5. Data Sharing & Disclosure

We do not sell, trade, or rent personal information to third parties. Information may only be disclosed:

When required by law, regulation, or judicial order.
To authorized legal representatives in connection with active cases.
To trusted service providers who assist in operating our website, subject to confidentiality agreements.

6. Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable law. Case-related records may be retained for extended periods in accordance with legal and evidentiary preservation requirements.

7. Your Rights

You have the right to:

Request access to the personal data we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal data, subject to legal retention obligations.
Withdraw consent for non-essential data processing at any time.

8. Cookies & Analytics

Our website may use cookies and similar tracking technologies to enhance user experience and gather aggregate usage statistics. You may disable cookies through your browser settings; however, this may affect the functionality of certain website features.

9. Contact Us

For privacy-related inquiries or to exercise your data rights, please contact us at info@primeforensics.in.

This policy is governed by the laws of India, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. We reserve the right to update this policy at any time. Continued use of our services constitutes acceptance of the revised terms.